Monday, February 18, 2008

President's Day and the MBTA

Today is President's Day, and that means the T runs on the Saturday schedule. Which means fewer trains running farther apart. I don't understand the T. I still have work. Lots of other people have to work. I think their logic is, fewer people need the T, so we don't have to work as hard.

But for the people who still need it, it's not a holiday schedule. It's still real life. Me and a whole lot of other people were standing on a wind and rain-swept platform this morning, patiently waiting to go to work.

That's the problem with the T. It truly isn't service-oriented. It's fiscally driven. And that's such an antiquated way of looking at business. It's like retail, and look what's going on in retail right now. More and more retail organizations are having their lunches handed to them because the consumer is getting more sophisticated. More savvy. More demanding.

But the T just keeps making people grind their teeth.

The T is a lot like your average human being. It's there for you when times are good, when it's sunny and life is good. But when you really need it, when the chips are down, you really can't depend on it.

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